Card2Sheet sells card packages. A package adds a fixed number of card scans to your account, valid for the period shown on the package. There is no physical item, and nothing is posted to you.
Delivery is immediate and automatic. The moment a payment succeeds, the cards are added to the account that paid, and you can scan straight away. You do not need to wait for us, and there is nothing to collect.
If a payment succeeds but the cards do not appear within a few minutes, do not pay again. Raise a ticket from the Support button inside the app, or write to us using the contact details below, and we will put it right. Nothing is lost.
Every new account gets a free trial of 20 cards. The trial exists so you can satisfy yourself that the service reads your cards properly before any money changes hands. We ask you to use it.
Because cards are added to your account the instant a payment goes through, and can be used immediately, a package is not refundable once the cards have been added.
We do refund in these cases:
Refunds are approved within 3 working days of us agreeing to one, and go back to the same account you paid from. Your bank usually takes a further 5 to 7 working days to show it.
There is no subscription and nothing recurring — a package is a single purchase, so there is nothing to cancel and nothing will be charged to you again on its own.
You may stop using Card2Sheet at any time. You can close your account by asking us; we will delete your cards and your account. Money already paid for cards that have been added is not returned when you close an account by choice.
If something has gone wrong, please tell us first. A ticket is answered far faster than a bank dispute, and we would rather fix the problem than argue about it.
Raise a ticket from the Support button inside the app, or use the contact details here. Tell us the payment id and what went wrong. We reply to every request.